Política de reembolso

Refund Policy

Last updated: June 2026

At NX Motorsport, every piece of artwork is professionally produced to order with care and attention to detail. We want you to be delighted with your purchase, and if something isn't right, we're here to help.

Returns

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return, your item must:

Be unused and in its original condition
Be returned in its original packaging where possible
Include proof of purchase or your order number

To request a return, please contact us at:

support@nxmotorsport.co.uk

Please do not return any item without contacting us first, as we will provide return instructions and the correct return address. Returns sent without prior authorisation may not be accepted.

Printed-to-Order Artwork

All posters and canvas prints sold by NX Motorsport are produced specifically for each customer after an order is placed.

Because these items are made to order, we are unable to accept returns or offer refunds due to:

Change of mind
Ordering the wrong size
Ordering the wrong material
Personal preference after production

Please ensure you carefully review your order before completing your purchase.

This does not affect your statutory rights if an item arrives damaged, defective or incorrect.

Personalised Artwork

Personalised artwork created from customer photographs or custom requests cannot be cancelled, returned or refunded once production has begun.

If your personalised item arrives damaged, defective or contains an error caused by us, we will gladly arrange a replacement or refund.

Damaged, Defective or Incorrect Orders

Please inspect your order upon arrival.

If your order arrives:

Damaged
Defective
Incorrect
With a manufacturing fault

please contact us within 48 hours of delivery and include:

Your order number
A description of the issue
Clear photographs of the product and packaging

Where appropriate, we will arrange a replacement or issue a full refund at no additional cost.

Return Shipping

If a return is approved because an item is faulty, damaged or supplied incorrectly, we will cover the return shipping costs where applicable.

For all other approved returns, customers are responsible for return postage costs.

We recommend using a tracked delivery service, as we cannot accept responsibility for items lost during return transit.

Non-Returnable Items

The following items cannot be returned unless faulty:

Printed-to-order artwork
Personalised artwork
Gift cards
Digital downloads (if offered in future)

Exchanges

As all artwork is produced to order, we do not currently offer direct exchanges.

If an item is faulty or damaged, we will arrange a replacement where appropriate.

European Union Customers

If your order is delivered within the European Union, you may have additional consumer rights under applicable legislation.

Please note that under EU consumer law, the 14-day cooling-off period generally does not apply to goods made to the consumer's specifications or clearly personalised, including custom printed artwork.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at: